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Raising Concerns/Complaints Procedure

Occasionally parents maybe concerned about an aspect of their child’s education or welfare at school. This could include issues concerning the school’s approach to aspects of the curriculum, homework, behavioural problems or any other issue.

If the concern is about a pupil, the teachers and staff will explain the school practices, policies, and how they affect the pupils. Most concerns can be handled by the class teacher or by the subject co-ordinator if this is thought to be more helpful.

In the first instance, it is usual to speak to the student’s class teacher, or contact the school office to arrange an appointment to discuss the concern.

If you believe it is not appropriate to contact your child's class teacher, we would ask you to contact the Headteacher Mr Bruce Roberts, using the contact details given below:

Tel 0208 556 0006


We have also attached our Complaints Procedure for your information.

Alternatively, you can contact The Special Educational Needs Disability Information & Advice Support Service provided by Waltham Forest Citizen's Advice Office who offer a confidential listening and support service.

Their contact details are as follows: